We are committed to providing a high-quality recruitment service to all our candidates and clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
If you have a complaint, please contact us, addressing it to Garry Howling – Managing Director, with the details.
You can complain:
- in person
- by telephone
- through a member of our staff
- through an advocate or representative
Telephone: 0333 577 7787
Post: Public Practice Recruitment Ltd
92 St Faiths Lane, Norwich, Norfolk, NR1 1NE
We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.
If your complaint is in relation to the handling of your data and we have not resolved it within this time you may complain to the ICO.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within five days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally involve passing your complaint to our Senior Administrator who will review and investigate your complaint.
- When we have finished investigating, we will arrange to meet with you to discuss the outcome, and write to you with:
details of the findings;
any action we have taken; and
our proposals to resolve your complaint.
- If you do not want a meeting or it is not possible, The Senior Administrator will send you a detailed written reply to your complaint, including their suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
- At this stage, if you are still not satisfied and wish to appeal against the outcome, you should appeal to Garry Howling, Managing Director for his consideration.
We will write to you within 14 days of receiving your appeal request, confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied, and your complaint is in relation to the way we have handled your personal data, you can then contact the:
Information Commissioner’s Office (ICO), via email, telephone or post.
Information Commissioner’s Office